Privacy Policy
This policy explains how M&N Trading ("we", "us") collects, uses and protects personal information in the M&N Staff App (com.mntrading.staffapp), the M&N Customer App (com.sawaneh.mntradingcustomerapp) and our related web services.
1. Information we collect
Customer App
- Account details: name, phone number, employer, and a PIN or password you set (stored only in hashed form).
- Identification details and documents you or our staff provide to open an account.
- Financial records related to your account with us: loans, salary deductions, spending, requests, statements and transactions.
- A push-notification token so we can send you account notifications.
Staff App (used by M&N Trading employees)
- Staff account details: name, email, phone number and role.
- Location, including in the background while a field visit is active, to record field visits and share a staff member's location with their supervisor. Location is collected only from staff devices, never from customers.
- Photos taken with the camera or selected from the device, used for profile pictures.
- Customer and collection records staff enter while working.
- A push-notification token.
Both apps
- If you turn on fingerprint or face unlock, the check happens on your device. We never receive your biometric data.
- Basic technical data needed to run the service, such as server logs, IP address and app version.
2. How we use information
- To create and manage accounts and verify identity.
- To provide our services: processing requests, loans, deductions and statements.
- To send notifications about your account, requests and payments.
- To manage staff field work and collections.
- To keep the service secure, prevent fraud and meet legal obligations.
We do not sell personal information and do not use it for advertising.
3. Sharing
We share information only with:
- Service providers that run our infrastructure: DigitalOcean (server hosting, Frankfurt, Germany) and Google Firebase Cloud Messaging (push notifications).
- Employers, where needed to arrange salary deductions you agreed to.
- Authorities, when required by law.
4. Security
Data is sent over encrypted connections (HTTPS). Passwords and PINs are stored hashed. Access is limited to authorised staff.
5. Retention
We keep account and financial records for as long as your account is active and afterwards for as long as the law requires for financial records. Location records are kept only as long as needed for staff activity reporting.
6. Your rights and account deletion
You can ask to see, correct or delete your personal information, or to close your account, by contacting us at the address below. We will respond within 30 days. Some financial records may have to be kept after deletion where the law requires it.
7. Children
Our apps are not intended for anyone under 18.
8. Changes
We may update this policy. The date at the top shows when it last changed.
9. Contact
M&N Trading
Email: devmntrading@gmail.com